Patient lost-lead calculator
In a health or wellness practice, a missed inquiry is rarely one lost visit. It is the lifetime value of a client who booked with whoever answered first. This calculator estimates what slow response costs you per month and per year, weighted by what a client is actually worth over time. Every assumption is yours to set.
This is your assumption, not our claim. Set it where you think it belongs. Many owners test with a conservative number first.
This is an estimate built entirely from the numbers you entered above. It is not a guarantee, a benchmark, or an industry statistic.
What the math is doing
Missed inquiries per week, multiplied by the share that are real new-client inquiries, multiplied by your booking rate, multiplied by your average client lifetime value. That is the weekly value at risk. Monthly uses 4.33 weeks. The recoverable figure applies your own recovery-rate assumption to that leak.
The point is not precision. It is to decide whether slow response is a rounding error or a real leak worth fixing this quarter, especially when each lost client carries years of value.
If the number bothers you
See the compliant response pattern
The HIPAA-safe approach is a PHI-free first touch carried on a platform that signs a business associate agreement. The guides below show the exact scripts and rules.
Find every leak, not just this one
If slow response is one symptom among several, the AI Operations Audit maps the full inquiry-to-booking workflow, prices the leaks against client value, and defines the first compliant fix.
FAQ
How much does a missed inquiry cost a health practice?
In health and wellness the loss is rarely a single visit. A new client relationship is often worth thousands of dollars a year, so one missed inquiry can mean the full lifetime value of a client who booked elsewhere. The calculator estimates it from your own numbers.
Why weight the estimate by lifetime value instead of one visit?
Because a med spa, dental, or wellness client returns over months and years. Valuing a lost inquiry at one appointment dramatically understates what slow response actually costs.
How do we reduce lost inquiries without a HIPAA problem?
A PHI-free first touch that acknowledges the inquiry fast and moves detail to a covered channel, carried on a platform that signs a business associate agreement. Speed plus a neutral message recovers leads without exposure.