Most callbacks fail because you call back blind. You do not know the address, the job type, or whether it is urgent. A short intake fixes that.
The Contractor Process Redesign Kit includes the scripts, intake prompts, follow-up templates, and setup steps.
The goal is not to interrogate the lead. The goal is to know enough to call back ready instead of calling blind.
Keep it short. You are collecting just enough context to make the callback productive.
Only ask these once the core intake is complete. Use them to reduce bad dispatches and wasted callbacks.
Name, job type, address, urgency. That is enough to quote a range or book a slot.
Yes, but only after the basics. Photos help with triage and reduce bad dispatches.
Under one minute is ideal. Under five minutes still wins a lot of jobs.
No. If calls can forward and you can send texts, you can run the system.